Customer Information on Refund Conditions

Dear Customer!

At Furever by Csányi webshop, we want all your purchases to meet your expectations perfectly. We know that sometimes a product may not meet your expectations, and in this case we want to make sure that the return process is simple and hassle-free for you.

How can you return the product?

  1. Did you notice after unpacking that you don't like the product or it doesn't meet your expectations?

    • No problem! Let us know within 14 days of receipt if you want to return it. Simply send an email to kapcsolat@fureverbycsanyi.hu and we'll help you right away.
  2. What information should you include in the email?

    • Please include the order number, the name of the product you wish to return and the reason for return. This will help us to process your request more quickly.
  3. What happens next?

    • After sending the email, you will receive a confirmation from us with all the necessary information about the return process, including our return address.
  4. Wrap the product carefully:

    • Please return the product to us in its original packaging, undamaged. It is important that the product is packed in such a way that it is not damaged in transit.
  5. The cost of returning:

    • You will be responsible for the cost of returning the goods, unless you have received a faulty or damaged product. In this case, we will of course pay the return shipping costs.
  6. What happens after the product arrives?

    • Once we have received the returned product and checked its condition, we will notify you by email that the refund has been approved. We will process the refund using the original method of payment and the refund will usually reach you within 14 days.
  7. Special conditions for furs:

    • Please note that if you have already performed sexual intercourse in a fur coat, fur bedspread or fur rug, we may refuse to return the product. We have introduced this to comply with hygiene and health regulations to ensure that all our customers can be assured of the cleanliness and hygienic condition of our products.

Why shop with us?

  • Safe shopping: There is always a solution to all your questions and problems. When you shop, you can feel safe knowing we're here to help.
  • Simple return process: With us, you don't have to worry if a product doesn't fit. The return process is quick and easy.
  • Helpful customer service: For any questions or problems, please contact us. Our goal is to make your shopping experience a positive one.

Thank you for choosing us! If you have any questions, please do not hesitate to contact us at kapcsolat@fureverbycsanyi.hu We are happy to help!

Best regards, The Furever by Csányi Team

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